Support
We're a small team and we read every message. kinXus is currently in invite-only beta.
Report a problem
Found a bug, hit a wall, or have a question? Email us and we'll get back to you.
Opens your mail app with a short template. The more detail (what happened, steps, your device + iOS version, and the app version from Settings → About), the faster we can help.
Beta testers: you can also use TestFlight's Send Beta Feedback (take a screenshot in the app, then tap Share → Send Beta Feedback) — it attaches your device and build info automatically.
Frequently asked questions
How do I sign in?
kinXus uses a passkey (Face ID or Touch ID) — there's no password to remember. On your first launch, sign up with your email and create a passkey. On the same device you'll sign in instantly; on a new device, use the email magic-link to add a passkey.
I didn't get my verification or invite email.
Check your spam/junk folder first. If it's still missing after a few minutes, email [email protected] and we'll help.
Who can see my photos?
Only the people invited to that Album or Moment. kinXus has no public feed and nothing is browseable by strangers. You decide who's in each album. See our Privacy Policy for details.
How are my photos organized?
kinXus groups the photos in an Album into Moments automatically, using the place and time each photo was taken — no manual sorting or folders required.
How do I invite someone?
Open an Album, choose to add members, and invite by email. People without a kinXus account get a sign-up link and join the moment they tap it.
How do I delete my account or data?
Email [email protected] with the subject "Account Deletion Request" and we'll remove your account and associated data. See the Privacy Policy for what we retain and why.
Contact
kinXus — [email protected]